Your Privacy is Protected
by on888
on888 is committed to protecting the personal information of every member. This policy clearly explains how we collect, process and safeguard your data in line with international data protection standards.
Six Data Protection Principles of on888
Strong Data Security
All members' personal and financial information is protected using 256-bit SSL encryption. Access to sensitive data is restricted to authorised personnel only, with all activity continuously monitored.
No Data Sales
on888 does not sell, rent or disclose members' personal information to any third party for commercial marketing purposes without the explicit consent of the data owner.
Control in Members' Hands
Every member has the right to access, correct and request deletion of their personal data at any time. Such requests will be processed within a reasonable timeframe by our team.
Minimal Collection
We only collect information that is genuinely necessary for platform operations, legal compliance and identity verification. No excess data is collected without a clear and legitimate purpose.
International Licensing Compliance
on888's data management practices are guided by our international licensing requirements. This ensures a consistent and reliable level of protection for all platform users.
Breach Notification
Should any security breach occur that may affect members, on888 will notify those impacted within an appropriate timeframe in accordance with established procedures.
Information We Collect
on888 collects members' personal information solely for the purpose of providing a secure platform service, complying with legal requirements related to online gambling, and improving the overall user experience.
The following are the main categories of information we may collect from you during the account registration process, identity verification and use of the platform:
| Information Category | Examples | Purpose |
|---|---|---|
| Identity Information | Full name, identity card number (MyKad), date of birth | Identity verification, legal compliance |
| Contact Information | Email, mobile phone number | Account communications, customer support |
| Financial Information | E-wallet number, deposit and withdrawal transaction details | Payment processing, fraud prevention |
| Technical Data | IP address, device type, web browser, login logs | Account security, platform analytics |
| Usage Data | Betting history, games played, session duration | Service improvement, responsible gambling |
| Marketing Preferences | Notification and promotion opt-in choices | Bonus and offer communications |
How on888 Uses Your Information
Personal information collected by on888 is used solely for the purposes stated in this policy. We will not process your data for any other purpose without providing appropriate notice or obtaining your consent beforehand.
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Member Account Management — Registration, identity verification, password management and account recovery are carried out using the data you provide during sign-up.
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Financial Transaction Processing — Deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency are processed using the financial information shared.
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Anti-Money Laundering Compliance — on888 is required to conduct basic financial background checks as part of our international licensing conditions.
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Customer Support — Our 24/7 support team uses account information to resolve queries more quickly and effectively in Malay and English.
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Platform Communications — Account-related notifications, bonus updates and security information are sent via email or within the platform.
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Service Improvement — Anonymised usage data helps us understand usage patterns to continuously improve platform quality.
There are also certain situations where on888 may need to share your information with selected third parties. This is done only when necessary and with appropriate safeguards in place:
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Payment Processors — Approved payment service providers receive the minimum transaction details required to complete each payment securely.
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Relevant Authorities — on888 will disclose information to legitimate authorities if required by court order or applicable legislation.
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Technical Service Providers — Companies that assist us with IT infrastructure, platform analytics and fraud prevention are bound by strict data protection agreements.
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Game Providers — Limited game session information is shared with licensed game providers for the purpose of result verification and jackpot payouts.
Privacy Rights of on888 Members
As an on888 member, you have several rights regarding your personal data. The following are the key rights you can exercise at any time.
Right of Access
You can request a copy of all personal information we hold relating to your account at any time through customer support.
Right of Rectification
If your information is inaccurate or out of date, you have the right to ask us to correct or update that record.
Right of Erasure
You can request deletion of your personal data subject to mandatory record-keeping requirements under our licensing conditions.
Right to Object
You have the right to object to the processing of your data for direct marketing or promotional communications at any time.
Right to Restriction
In certain circumstances, you can request that processing of your data be temporarily restricted while we investigate any dispute.
Data Portability
You can request your data in a structured, machine-readable format for transfer to another service provider where applicable.
Unsubscribe
You can stop receiving marketing communications by contacting our support team or using the unsubscribe link in emails sent to you.
How to Exercise Your Rights
To exercise any of the above rights, contact our 24/7 support team via live chat in the platform or by email at [email protected].
Use of Cookies on the on888 Platform
Like most online platforms, on888 uses cookies and similar tracking technologies to improve website functionality, identify users who are logged in, and analyse overall usage patterns.
Cookies are small text files stored on your device when you visit our website. These files do not contain personal information that can be used to identify you directly outside the on888 platform.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the on888 platform, including the login process and the display of relevant promotions.
| Cookie Type | Function |
|---|---|
| Essential Cookies ✔ | Enables core functions such as login and session security. Cannot be disabled. |
| Performance Cookies | Collects anonymised usage data to help us improve the platform. |
| Preference Cookies | Stores your language choice, display settings and site preferences. |
| Security Cookies | Detects suspicious login activity and protects your account from unauthorised access. |
Storage and Protection of Your Information
on888 stores member data on servers protected by layered physical and digital security measures. All sensitive data is encrypted during transmission and at rest using the latest encryption technology.
Data retention periods depend on the category of information and applicable legal requirements. Financial records and identity verification data are kept for the period specified by our licensing terms, while usage data that does not need to be retained longer is deleted periodically.
on888 conducts regular system security checks and vulnerability assessments to ensure the platform infrastructure remains up to date and protected against new security threats.
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Full Data Encryption — All communications between your device and on888 servers are protected with 256-bit SSL encryption, the same standard used by financial institutions.
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Layered Access Control — Only staff with specific authorisation can access sensitive member data, and every access is recorded in an audit log.
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Two-Factor Authentication — on888 supports two-factor authentication to protect member accounts from unauthorised access even if a password is compromised.
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24/7 Monitoring — Our automated monitoring system detects and responds to any suspicious activity around the clock without interruption.
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Regular Data Backups — Data is automatically backed up to a secure, isolated location to ensure service continuity and data recovery when needed.
Amendments to This Privacy Policy
on888 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in data management practices, new legal requirements, or improvements in how we deliver our services.
Any material amendments to this policy will be communicated to members via their registered email or in-platform notifications before the changes take effect. The latest effective date will always be displayed at the top of this policy.
Continued use of the on888 platform after any enforced amendments will be considered acceptance of the latest version of this Privacy Policy. If you do not agree with the changes made, you may contact us to discuss the options available.
We encourage members to review this policy periodically to ensure you are always aware of how your personal information is managed by on888.
Frequently Asked Questions About on888 Privacy
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